Coronavirus Update: Last updated April 13, 2020
At BHG, our patients’ health has always been our top priority.
We are continuing to put the safety of our patients and staff first and can assure you that we are proactively complying with every CDC-issued recommendation, from disinfection methods to procedures that dramatically limit the number of individuals going into our centers.
The measures we have put in place are as follows:
- All counseling is now done via telecounseling (state permitting).
- Parameters for take-home privileges are being temporarily expanded. For some patients, this could mean additional take-home medications for those that they are currently receiving. The specific amount of medication we can send home with patients varies under state laws and regulations, and is dependent on each patient’s individual treatment plan and stage of recovery.
- Any patients experiencing symptoms, or who have tested positive for COVID-19, are asked to phone the treatment center before arrival, and then stay in their vehicle to receive their medications. Staff are stationed at the door of each center to help screen all individuals entering the facility.
- We’re requiring all staff to practice social distancing and wear personal protective equipment like masks and gloves and we’re thoroughly disinfecting our centers throughout the day.
We find ourselves in an unprecedented time as we come together to fight two public health crises simultaneously — an opioid epidemic and the global coronavirus pandemic — and we will continue to ensure that every effort we make is done to strengthen and improve the lives and communities of those we serve.
To our patients and their families: we encourage you to join us in these efforts by speaking with your counselor or calling your local center before stopping in. We will continue to share updates on our website and social media as the situation evolves. Please also see below for responses to some of the most frequently asked questions we’ve received.
Our centers are still open and providing care, including new admissions. If you are ready to begin your recovery journey, or if you have state- or center-specific questions, contact your local BHG center to get the most up-to-date information, and we ask that you call before going in for a physical visit. Please reach out to us if you need help as we navigate these challenging times together.
Frequently asked questions
Will my treatment center stay open?
All BHG centers are remaining open at this time to provide care to existing patients as well as admit new patients. However, hours may have been modified at some centers. Please call your center for its updated hours. To find the center nearest you, visit our locations directory.
Where can I find information about changes and updates at my treatment center?
Please call your center directly for the latest updates. You can find the number for your center at the bottom of this page, or by searching for it on the locations directory.
Do I need to come in for treatment?
You will need to come in to pick up your medication. However, we have expanded take-home doses at all of our centers depending on each patient’s treatment plan and state regulations to reduce the frequency of patient visits to our centers. You do not have to come in for counseling, as all counseling is taking place via telephone or video conferencing.
What do I do if I have COVID-19 symptoms on the day I come to BHG?
If you are experiencing symptoms or you tested positive for COVID-19, please call the treatment center before your arrival, and then stay in your vehicle to receive your medication. Staff are stationed at the door of each center to help screen all individuals entering the facility.
How can I get additional take-home doses?
While all of our centers have expanded take-home privileges in response to COVID-19, the specific amount of medications you can take home will depend on your stage of recovery, and state laws and regulations. Your care team will work with you to determine the number of take-home doses allowed. Please call your center if you have any questions regarding your medication.
What if BHG runs out of medication?
Medication-assisted treatment for opioid use disorder is deemed by the Department of Health and Human Services as an essential service. As such, the Department has stated that the medications will not be in short supply due to COVID-19. BHG has worked diligently to ensure appropriate medication inventory across all our locations.
Do I have to get counseling since I’m not coming into the center?
Yes, you will still need to continue your counseling sessions as part of your treatment plan determined by your care team. However, all counseling will take place via telehealth (telephone or video conferencing). Please call your center regarding your counseling schedule.
I lost my job and am experiencing financial distress; how do I pay for treatment?
Depending on the state you live in, you may be eligible for federal insurance, such as Medicaid or Medicare, or a financial grant. The staff at your center can help you determine what your options are for coverage of your treatment. Please call your center to discuss your options.
Why do I need to social distance? Do I have to social distance if I’m wearing a mask?
Social or physical distancing is achieved by maintaining a distance of at least 6 feet between you and another person, ideally avoiding being around people at all, and is an infection control measure enacted to slow down or stop the spread of a contagious disease. All major health organizations report distancing as effective in dramatically reducing the number of disease cases, as well as preventing further strain on our health care system.
You should still physically distance yourself from others even if you are wearing a mask. A cloth face covering is not intended to protect the wearer, but it may prevent the spread of virus from the wearer to others. For more information on how to protect yourself and others, visit www.cdc.gov/coronavirus.
Click here for a printable version of BHG’s COVID-19 updates and FAQ.